Privacy Policy

Privacy Policy - DrVet Animal Hospital

Last Updated: July 16, 2025

1. Introduction

DrVet Animal Hospital ("DrVet", "we", "us", or "our") operates the DrVet Animal Hospital mobile application (the "App"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our App and the choices you have associated with that data.

This Privacy Policy complies with:

  • UAE Federal Law No. 45 of 2021 on the Protection of Personal Data
  • Abu Dhabi Law No. 13 of 2019 on the Establishment of the Abu Dhabi Digital Authority
  • Apple App Store Guidelines
  • Google Play Store Policies

By using our App, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you register and use our App, we collect:

  • Contact Information: Full name, email address, mobile phone number
  • Profile Information: Date of birth, gender, profile photo
  • Location Information: Address details (street, city, emirate), postal code, and GPS location (with your consent)
  • Account Information: DrVet ID, password (encrypted), email verification status

2.2 Pet Information

  • Pet name, type, breed, gender
  • Date of birth and age
  • Physical characteristics (weight, height, size)
  • Microchip ID
  • Medical history and vaccination records
  • Pet photographs
  • Additional notes about your pet

2.3 Service-Related Information

  • Booking details (dates, times, services selected)
  • Service history and preferences
  • Assigned staff/veterinarian information
  • Payment transaction details
  • Reviews and ratings you provide

2.4 Technical Information

  • Device information (model, operating system, unique device identifiers)
  • App usage data and analytics
  • Push notification tokens
  • IP address
  • Log data (crashes, errors, performance data)

2.5 Payment Information

  • Payment method details (card last 4 digits, payment gateway transaction IDs)
  • Billing address
  • Transaction history
  • Note: Full payment card details are processed by our secure payment partners and are not stored on our servers

3. How We Use Your Information

We use the collected information for:

3.1 Service Delivery

  • Creating and managing your account
  • Processing bookings and appointments
  • Connecting you with appropriate veterinary professionals
  • Managing pet medical records and history
  • Processing payments and issuing invoices
  • Sending appointment reminders and updates

3.2 Communication

  • Sending push notifications about bookings and services
  • Email communications regarding your account
  • Customer support interactions
  • Marketing communications (with your consent)
  • Emergency notifications regarding your pet

3.3 Improvement and Analytics

  • Analyzing app usage to improve our services
  • Troubleshooting technical issues
  • Developing new features and services
  • Conducting research and analysis

3.4 Legal and Safety

  • Complying with legal obligations
  • Enforcing our Terms and Conditions
  • Protecting against fraud and abuse
  • Ensuring the safety of pets and users

4. Data Sharing and Disclosure

We may share your information with:

4.1 Service Providers

  • Veterinarians, groomers, and other pet care professionals assigned to your bookings
  • Payment processing partners (Stripe, PayPal, Razorpay, etc.)
  • Cloud storage providers (AWS)
  • Communication service providers (Firebase, email services)

4.2 Business Partners

  • Partner veterinary clinics (only information necessary for service delivery)
  • Insurance providers (with your explicit consent)

4.3 Legal Requirements

We may disclose your information if required by:

  • UAE federal or local laws
  • Court orders or legal proceedings
  • Government authorities
  • To protect our rights, privacy, safety, or property

4.4 Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

5. Data Storage and Security

5.1 Storage Location

Your data is stored on secure servers located in the United Arab Emirates and may be processed in other countries where our service providers operate.

5.2 Security Measures

We implement appropriate technical and organizational measures including:

  • Encryption of data in transit and at rest
  • Secure password hashing
  • Regular security audits
  • Access controls and authentication
  • Regular backups
  • SSL/TLS certificates for secure communication

5.3 Data Retention

We retain your personal data for as long as necessary to:

  • Provide our services
  • Comply with legal obligations (medical records: 7 years as per UAE health regulations)
  • Resolve disputes
  • Enforce our agreements

6. Your Rights Under UAE Data Protection Law

You have the right to:

6.1 Access

Request a copy of your personal data we hold

6.2 Rectification

Request correction of inaccurate or incomplete data

6.3 Erasure

Request deletion of your personal data (subject to legal retention requirements)

6.4 Data Portability

Request your data in a structured, commonly used format

6.5 Objection

Object to processing of your personal data for marketing purposes

6.6 Withdrawal of Consent

Withdraw consent for data processing at any time

To exercise these rights, contact us at privacy@drvet.ae

7. Children's Privacy

Our App is not intended for children under 13. We do not knowingly collect personal data from children under 13. If you are a parent and believe your child has provided us with personal data, please contact us.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the UAE. We ensure appropriate safeguards are in place for such transfers in compliance with UAE data protection laws.

9. Third-Party Links

Our App may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

10. Marketing Communications

You can opt-out of marketing communications at any time by:

  • Using the unsubscribe link in emails
  • Adjusting notification settings in the App
  • Contacting our support team

11. Cookies and Tracking

Our App uses:

  • Essential cookies for functionality
  • Analytics cookies to improve services
  • Marketing cookies (with consent)

You can manage cookie preferences in your device settings.

12. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes via:

  • App notifications
  • Email
  • Prominent notice in the App

13. Contact Information

For questions about this Privacy Policy or our data practices, contact:

DrVet Animal Hospital
Khalifa City, Abu Dhabi
Email: privacy@drvet.ae
Phone: +971 (2) 412-6555

14. Supervisory Authority

You have the right to lodge a complaint with the relevant data protection authority in the UAE:

Abu Dhabi Digital Authority
P.O. Box 94444
Abu Dhabi, United Arab Emirates

15. Language

This Privacy Policy is available in English and Arabic. In case of discrepancy, the Arabic version shall prevail as per UAE law.

By using the DrVet Animal Hospital App, you acknowledge that you have read and understood this Privacy Policy.